microsoft dynamics vs salesforce : A Clash of CRM Titans

Throughout history, there have been iconic rivalries that have sparked debates and divided communities: Coke versus Pepsi, Edison versus Tesla, sperm whales versus giant squids. In the world of business IT, one such long-standing rivalry persists – Microsoft Dynamics CRM vs. Salesforce. These two giants in the customer relationship management (CRM) industry have provided solutions that seem almost indistinguishable, leading to constant comparisons and debates. In this article, we will explore four key categories to shed light on this ongoing rivalry: system and pricing, platform integrations, features, and flexibility.

System and Pricing : microsoft dynamics vs salesforce

Both microsoft dynamics vs salesforce CRM offer core features that are remarkably similar. They excel in managing basic contact and account information, social customer service, territory management, and sales forecasting. Moreover, both platforms have thriving app marketplaces where users can select from thousands of business tools to enhance their CRM experience or tailor it to their specific industry needs.

Salesforce’s primary offering is Sales Cloud, a web-based application that facilitates multi-channel relationships to drive business growth. Additionally, they provide Service Cloud for customer support and case management, as well as marketing automation through Marketing Cloud. Salesforce allows businesses to either choose individual modules or bundle them for a monthly fee. Although Marketing Cloud can be cost-intensive as an add-on, Salesforce does offer a more competitively priced bundle that includes Sales and Service Cloud.

However, Microsoft Dynamics CRM adopts a distinct strategy in this competitive landscape.. Their core CRM package, Dynamics CRM Online Professional, includes sales and service integration. This pricing model offers cost savings, but if a business requires advanced service features like social customer service, web chat, or a ticketing system, additional costs apply. Dynamics Marketing Automation is available as an add-on module, or businesses can opt for a comprehensive suite bundle.

When it comes to deployment options, Salesforce is designed from the ground up as a cloud-based solution, while Microsoft Dynamics CRM provides greater flexibility. Microsoft allows for fully cloud-based, privately hosted, or on-premise implementations, accommodating diverse business needs.

Platform Integrations : microsoft dynamics vs salesforce

Salesforce enjoys a reputation for offering an extensive array of integrations to build and optimize CRM systems for specific industry requirements. With over 2,600 applications available in the Salesforce AppExchange, it outshines Microsoft Dynamics CRM in terms of available integrations. Salesforce further solidifies its integration capabilities through its Partner Program, connecting businesses with developers to craft custom solutions on the Salesforce platform.

However, for organizations heavily invested in Microsoft technologies like Office 365, Outlook, SharePoint, or SQL Server, Microsoft Dynamics CRM may appear more appealing due to its seamless interoperability. While Salesforce has introduced some Microsoft plugins, Dynamics provides more comprehensive integrations and native functionality.


Microsoft Dynamics CRM underwent significant improvements with its 2015 update, elevating its capabilities. Enhancements to the social listening module, sentiment analysis, and the integration of new data sources made Dynamics a more competitive choice. They also enhanced sales and marketing functionality by introducing separate item visibility and editing permissions through a sales collaboration panel.

Yet, Salesforce maintains an edge in certain areas such as sales performance management, partner management, and data governance tools. Depending on a company’s size, data requirements, and global reach, these differences may or may not be decisive factors.

In conclucion

In conclusion, there is no clear winner in the microsoft dynamics vs salesforce CRM rivalry. Both platforms offer industry-leading features, scalability, and the ability to customize solutions with optional modules and add-ons. Your choice should be based on your existing business systems, the features that best empower your teams, and your budget. Whether you choose Dynamics, Salesforce, or another CRM system, make an informed decision that aligns with your unique business needs. If you need further guidance on CRM selection, explore our product selection tool on our website to discover the best vendors for your business. Thank you for reading.