About Altitude Software global leader in comprehensive Contact Center management solutions

Altitude Software global leader in comprehensive Contact Center management solutions. Altitude Software is proud to sponsor, for the third consecutive year, the Professional Customer Contact Centers Exhibition.

As a global leader in comprehensive Contact Center management solutions, Altitude Software will unveil Altitude uCI 7.5, the latest version of its Contact Center suite, at the 9th edition of the Call Center + CRM Solutions Expo.

The enhanced Altitude uCI 7.5 is designed to boost Contact Center productivity by optimizing both human and IT resources within the company. It emphasizes virtual operations and transforms the concept of call self-service.

Virtualizing Operations

Altitude IP Contact Center offers companies a multichannel contact center solution based on SIP. This enables centralized management and configuration, intelligent routing, monitoring, and reporting. The solution ensures business continuity by seamlessly handling interactions between in-house or remote stations, facilitates rapid application development, and supports the agile replication of services across multiple stations.

All features and functionalities are available over IP, traditional PBX/PSTN, or hybrid solutions. Altitude vBox, an IP telephone switchboard, is included in this solution.

Altitude Software unveils Altitude uCI 7.5 during the 9th edition of the Call Center + CRM Solutions Expo.

As part of the Exact e-Synergy family, it integrates with the company’s two ERPs, Exact Globe and Exact Dimoni, as well as other market ERPs.

Exact Software introduces e-Synergy CRM, a web-based management solution that helps businesses identify, attract, and retain customers while optimizing profitability. This innovative IT offering integrates “back office” and “front office” operations, ensuring relevant user information is shared across the organization, eliminating data fragmentation and placing it at the core of the business.

e-Synergy CRM also supports sales teams, enabling them to share customer information and keep clients informed through a dedicated portal. It enhances account management by integrating all customer-oriented processes, supporting both current and future client interactions to maximize profitability and optimize existing resources.

Integration for Business Success

Exact Software, a leading provider of comprehensive business management solutions, announces Exact e-Synergy CRM. This web-based, innovative management solution helps businesses identify, attract, and retain customers, ultimately increasing customer satisfaction and optimizing business profitability.

Part of the Exact e-Synergy integrated business management solution, e-Synergy CRM seamlessly integrates “back office” and “front office” operations. This facilitates effortless sharing of relevant customer information throughout the organization, eliminating data fragmentation and making customer data the focal point of the business.

This integration enables businesses to identify new opportunities, improve service or product quality, and enhance the sales process by providing instant access to comprehensive customer information from any location.

Fully integrated with the company’s ERPs (Exact Globe and Exact Dimoni) and other market ERPs, e-Synergy CRM supports sales teams, enables customer information sharing, and keeps clients informed through a dedicated portal. It improves account management by integrating all customer-oriented processes, supporting both current and future client interactions to maximize profitability and optimize existing resources.

Carolina Rubio, Product Marketing Manager at Exact Software, notes, “Today, CRM covers the entire customer lifecycle, making post-contractual customer relations and post-sales services more crucial. With the Exact e-Synergy CRM solution, companies can have all the information about their customers, collaborate with them to generate substantial value for both parties, and contribute to the success of both.”

Enhancements Across Departments

Exact Software’s CRM solution brings improvements across all corporate departments. It enables the execution and tracking of marketing activities, maximizing actions and optimizing the management of available resources, both material and human.

In the sales area, e-Synergy CRM helps effectively control the sales cycle, identify new potential business areas, and implement techniques to increase the productivity of the sales department.

In the post-sales area, the Exact solution allows non-sales professionals, such as technical or service personnel, to meticulously track their activities, reduce response times, and ultimately increase customer satisfaction.

Exact e-Synergy CRM also provides restricted access to external collaborators, such as suppliers, referrers, distributors, etc. Sharing a single information system with partners is the most effective tool for improving relationships, allowing collaborators to promote, sell, and provide better service to end customers.

Benefit use Altitude Software for business

Altitude Software offers several benefits for businesses. Here are some key advantages of using Altitude Software:

  • Stay ahead of competition: Altitude Xperience contact center helps businesses stay competitive by providing advanced features and functionalities.
  • Enhance customer service: Altitude Software enables businesses to improve their customer service by offering omnichannel capabilities, allowing customers to interact through various channels like phone, email, chat, and social media.
  • Improve business results: Altitude Software helps businesses achieve better results by enhancing efficiency, streamlining processes, and providing secure customer data management.
  • Segmentation and scripts: Altitude Xperience for Insurance offers segmentation and script capabilities, allowing businesses to personalize their interactions with customers and provide tailored solutions.
  • Integrated access to information: Altitude Software provides a set of cloud services that allow organizations to access and leverage integrated information, helping them face various business challenges
  • Training and value-added services: Altitude Software offers high-quality training, certification, and value-added services to ensure that businesses can make the most out of their software investment.

These are just a few of the benefits that Altitude Software can provide for businesses. It is important to note that the specific benefits may vary depending on the industry and the specific needs of the business.